Systems Engineer Level 3

About The Role The following outlines the Systems Engineer Level 3 responsibilities within the Anatomy IT organization. This position requires a highly motivated team player with excellent interpersonal skills; it is an exempt, hybrid position.

Systems Engineer Level 3 will reply to requests for technical support by telephone or email and troubleshoot diverse issues with workstations, peripherals, and industry line of business applications. Providing end-user and team member assistance is the overall expectation of this role. This role will assure optimal performance and conform to Anatomy IT’s standards and guidelines for installing, configuring, repairing, and maintaining client infrastructure equipment. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role.

Responsibilities

• Resolve situations with VIP clients (white glove experience)
• Troubleshoot and resolve critical server, network, and lines of business incidents
• Resolve escalated issues from the L1 and L2 team members
• Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.
• Mentor team members on technology
• Collaborate with other departments to solve complex issues
• Tasks assigned by leadership

Skills Required

• Active Directory/DFS

• Ability to add a DC to an existing domain
• Understanding and ability to troubleshoot AD replication
• Install and transfer domain roles, setup AD sites and services
• Domain/Forest trusts
• Create new namespaces and replication groups; ability to troubleshoot replication issues and perform replication health checks
• Ability to implement DFS, pre-seed files for DFS setup, backlog checks, and troubleshoot user end replication issues
• Ability to install and set up DNS and DHCP; understanding PTR, SPF, DMARC; advance diagnostics of DNS and DHCP issues
• Implement/Migrate network shares, NTFS permissions, and troubleshoot complex permission issues
• Ability to create and apply new GPO Policies, including software deployment; advanced troubleshooting and knowledge of GPO

• Scripting/Automation

• Create new scripts
• Run and review the outcome
• Implement scripts for mass changes
• Setup and troubleshoot AD/LDAP sync issues

• Networking

• Ability to deploy, configure, and create NAT, ACL, VPN, VLAN and routing
• Implement group policy solutions, and address complex issues, including GPO inheritance

• Virtualization

• Expanding VHDs, adding resources while making sure the host supports it
• Understand and troubleshoot clustering/HA
• Administration of virtual networking
• Administration of NSX/Software Defined Networking

• Networking

• Creating VLANs
• Understand layer 3 switching
• Basic understanding of Inter VLAN Routing and router on a stick setup
• Running Pcaps and troubleshooting

• Office 365/Exchange

• Compliance searches
• Troubleshoot AD Sync
• Troubleshoot complex mail issues

• Printing

• Deploy a printer via GPO using ILT
• Troubleshoot deployment issues
• Troubleshoot complex issues

• Remote Desktop Service/Citrix

• Advanced understanding of RDGateway setup, including firewall & NAT rules
• Understanding how to modify, create and remove RemoteApps
• Update/Implement SSL Cert
• Troubleshoot RDG Farms, Remoteapps, and TS Profile redirection
• Admin and troubleshooting of VDI

• Spam Filtering

• New client setup, understanding MX and SPF records
• Ability to troubleshoot advanced spam filtering issues
• Clustering and high availability
• Scripting, automation, and monitoring
• Security administration
• Index management
• Backups and disaster recovery - maintenance plans

• Storage

• LUN/Datastore creation
• iSCSI connections
• Host/LUN Mapping
• Configure separate VLANs and multiple SSIDs/Networks

• Wireless Access solutions

• Troubleshoot WLC issues
• Identify design change needs

Job Requirements

• High School diploma, bachelor’s degree a plus
• Minimum of 6 years of work experience in a Help Desk role
• CompTIA A+/Network+ or equivalent experience
• MCSA or equivalent experience
• Solid customer service, communication, and organizational skills
• Ability to work under tight deadlines and shifting priorities
• Occasionally work past scheduled work hours to complete work tasks
• Including occasional nights and weekend work as needed
• Ability to participate in a rotating on-call schedule
• Reliable and punctual
• Network (Sophos, SonicWALL, Cisco) certifications are a plus

WHY ANATOMY IT? Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.

The Company Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals.

Benefits We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.

EQUAL OPPORTUNITY EMPLOYER We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees.